This award is supplied by our workforce of industry experts to items that we predict exhibit Specially top quality concerning satisfying The present wants of the B2B and SaaS marketplaces and help providers with stable and productive remedies. As a fully ITIL-compliant provider desk and asset administration computer software, Samanage offers an entire variety of IT built-in alternatives, both equally for large enterprises and modest, medium providers.

Samanage offers a aspect-prosperous suite tailored to streamline IT functions, from incident administration and asset tracking to know-how base and self-company portals. Its intuitive interface and seamless integration capabilities ensure it is an attractive option for organizations looking for to enhance their IT support processes.

Another, who at any time would like to dig into piles of warranties? We don’t, so we like that Samanage delivers guarantee details quickly when we need it.

You will find not many vendors who are positioned to serve your complete IT sector, from small firms to the Fortune 500, how that SolarWinds and Samanage do. Mid-industry and more compact firms are underserved during the Area, as current offerings have a tendency to focus on complex company methods that call for dedicated staff and high priced Expert expert services engagements. 

Samanage is a very talked-about ITIL-Completely ready IT company desk and asset administration Option which might be deployed via cloud. It claims to streamline your IT guidance workflows and give you total visibility of IT assets from order to depreciation. In this detailed Samanage evaluate, we’ll examine all of the essential elements of the application and we’ll examine the elements that really deserve attention.

This award is supplied only to major B2B products and solutions and demonstrates The reality that Samanage gives the highest probable volume of provider. It highlights the vendor’s extensive familiarity with the market they’re offering to as well as demands of their clients.

The Dashboard gives speedy insights on all IT-associated incidents across your company. Values are offered in graphs, metrics, and vital overall performance indicators (KPI) that can help managers and executives get the large photograph without having scouring by data piles.

We also learned that a lot of high-level IT gurus like Samanage’s asset tracking options. “It’s very easy to deploy it via GPO,” admitted Harvey, a procedure analyst from a sizable company.

One example is, a skipped weekly anti-virus servicing sends off a warning, though a missed quarterly process alerts us that a important undertaking has long been overlooked and can open up our databases to possible hacks. Other noteworthy features of Samanage SLA are:

A single even talked about that it labored with several business Unix implementations and in many cases FreeBSD. Individuals who had been Operating in departments that are transitioning towards open-supply methods appear to praise the software program probably the most. A few people also appreciated the help for devices functioning iOS and Android, considering the fact that they labored in departments that mixed common desktop working systems with cell ones. Potentially the commonest complaint arrived from specialists who felt that the application was bloated. Providing these characteristics is a superb way to make a platform that can do virtually something a enable desk may will need it to, but this also has captivated criticism from those who feel that it simply just does excessive. Some users complain about functionality problems relevant to this. Far more popular grievances center on the issue of knowledge overload. Thinking about all These selections could be off-Placing for many customers. Even so, Samanage is a wonderful option for many who have to have to combine a number of assistance desk operations into a single compact software package software. Bigger firms that try to scale back within the sheer amount of solutions they've deployed inside their IT Section would do perfectly to take a look at the System, as would select smaller sized operations that have been addressing issues associated with ticket visibility.

“In the Samanage Local community, telephone phone calls, Reside chat and social websites, Samanage team users are literally just a click away to reply issues and take opinions.”

Most likely the commonest positive responses about Samanage is its dependable buyer assistance. “We could Get in touch with website them by means of chat, e-mail, cellular phone… the options give us lots of versatility,” outlined a single of many content prospects.

An intuitive characteristic that we observed is usually that rather than clicking a ‘Solve’ button to close a ticket–the typical in ticketing applications–you alter the ticket position to ‘Resolve’. A lot more cumbersome, we know, but it really’s a precaution to ensure the ticket is double checked.

There’s almost nothing exclusive about the Expertise Foundation–look for, tags, edit, documentation are all conventional features–except to claim that it’s backed by a trusted ITIL-compliant backend.

Modify Administration: Put into action a structured system for controlling and managing alterations to IT infrastructure, reducing hazards and making sure compliance.